Responsible Play
YOUR WELLBEING MATTERS

PLAY
RESPONSIBLY

Playing lottery games should be fun and entertaining. We're committed to helping you stay in control and play safely.

OUR COMMITMENT

We take responsible gaming seriously

PLAYER PROTECTION

Tools and resources to help you maintain control over your gaming and spending habits.

AGE VERIFICATION

Strict checks ensure only players 18 years and older can participate in our games.

SUPPORT & EDUCATION

Information and support services for those who need help with gambling issues.

HOW TO PLAY RESPONSIBLY

Follow these guidelines to keep gaming fun

SET A BUDGET

Decide how much you can afford to spend before you play. Only use money you can afford to lose. Never use money meant for bills, rent, or necessities.

SET TIME LIMITS

Don't let playing take over your day. Set a time limit and stick to it. Balance gaming with other activities and responsibilities.

NEVER CHASE LOSSES

Accept that losses are part of playing. Never try to win back money you've lost by spending more. Walk away and come back another day.

KEEP IT FUN

Play for entertainment, not as a way to make money or solve financial problems. If it stops being fun, take a break.

BALANCE YOUR LIFE

Keep a healthy balance between playing and other important parts of your life like family, work, and hobbies.

STAY CLEAR-HEADED

Never play when under the influence of alcohol or drugs. Make decisions when you're thinking clearly.

WARNING SIGNS

Recognize when gaming becomes a problem

DO ANY OF THESE APPLY TO YOU?

Spending more money than you can afford

Borrowing money to play

Lying about how much you spend

Neglecting work or family duties

Feeling anxious when not playing

Unable to cut back successfully

Chasing losses consistently

Feeling guilty or ashamed

If you answered yes to one or more, it may be time to seek help.

SELF-ASSESSMENT

Answer honestly to understand your gaming habits

GET HELP & SUPPORT

Free, confidential support available 24/7

GAMBLING HELPLINE

FREE & CONFIDENTIAL

PHONE (24/7)

0800 654 655

TEXT (24/7)

TEXT 8006 TO GET HELP

COUNSELING SERVICES

PROFESSIONAL SUPPORT

Free face-to-face counseling available throughout New Zealand:

  • Individual counseling sessions
  • Family support services
  • Financial advice and planning
  • Support group meetings

SELF-EXCLUSION PROGRAM

Need a break? Request to be excluded from purchasing lottery tickets for 3, 6, or 12 months.

ADDITIONAL RESOURCES

Learn more about responsible gaming

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EDUCATIONAL MATERIALS

Download free guides and information about responsible gaming and problem gambling prevention.

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FAMILY SUPPORT

Information and support for family members affected by someone else's gambling.

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YOUTH PREVENTION

Resources for parents and educators about underage gambling prevention.